Not happy I am not happy with your service. On April 17. I was miss-leaded by your information to assume that the regular delivery time was 5 days, and I gave 20% extra $ to have my frame in 2 days. When I tracked the package, the expected delivery day was April 29. I missed my deadlines because of that. I expect to get my 33$ for \'speedy delivery\' back.
You may be loosing big orders from me. This was a test order. Also, the marked weight on the parcel was 2x more than reality (hence the larger amount for delivery then promised by your Web-page?) Very negative experience.
KEENART NOTE: please note rush order process is different than shipping method, you asked for free Ground shipping only, we are sorry you missed your deadline.
Jarmila K., Montreal | excellent CSR I had an excellent customer experience. I had some concerns and they were readily addressed and the final product is exactly what I wanted.
ML, Calgary | so beautifully done! I received my order yesterday and I wanted to write and thank you. I am so pleased with all the prints, they are so beautifully done! And the canvas is beyond my expectations - truly!
I’m also very impressed with how quickly they arrived and how easy it was to order online. Thanks so much! I will definitely be back soon….
Janet M.
Janet M., Stony Mountain | My order arrived well packed - I am very satisfied.
Rainer G., |